Refund policy

Return Policy

We Don't accept any return in our website www.premvastra.com
We do allow exchange only.

Exchange  Policy

 Our exchange policy allows product exchanges request on mail (premvastra@gmail.com) within 24 hours  of purchase with proof of receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

·         Please send the saree for exchange/return to the following address:-

shop no. 2034 New Sardar Traders Market,, Puna Kumbhariya Rd, near Fruit Market, Sardar Vegetable Market, Umarwada, Surat, Gujarat 395010

Please mail  us at premvastra@gmail.com
or call us on 9898370173

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email premvastra@gmail.com at  and send your item to:

shop no. 2034 New Sardar Traders Market,, Puna Kumbhariya Rd, near Fruit Market, Sardar Vegetable Market, Umarwada, Surat, Gujarat 395010

Cancellation Policy

Premvastra is responsible for what we sell. At Premvastra, we always try to keep up with the competition when it comes to the quality of our offerings. We make sure that the best quality product or service is delivered to our customers, but in case you are not satisfied with the quality of the delivered products. 

When placing an order with us, our customers should understand that there may be small variations in terms of clolur which should be kept in mind. But even in this case if our customers are not satisfied, they can request Exchange policies are subject to the terms and conditions explained below:

Please note that orders of stitched products cannot be canceled and are not covered by the return policy. Stitched items are neither accepted nor replaced.

·         Once the order has been delivered to our customers, they must notify us and request a exchange within 48 hours of receiving the products. We will not accept any exchange requests after 48 hours of product delivery.

·         The goods must be in their original packaging and must not be used. They must be unworn and unused and must be sent with their respective tags. The customer must send a sealed package along with our sales reference number and our invoice. The customer must also not forget to mention their personal data such as their name and address. You need to write your order number at the top of the package and your contact details at the top of the package..

·         The customer must clearly indicate whether they want a exchange with the package.

·         Once the goods are received by us at Rashmi Saree, our quality control team inspects these goods. They will have to make sure that the goods are not used or worn. They will also perform a verification of the tags/labels and the original invoice.

·         Premvastra will only accept these goods for Exchange  if we have sent the wrong goods which do not fulfill your order requirements and the goods which have been accepted as faulty by us.

·     If our customers have taken advantage of a free gift, free shipping or any other offer we offer, we will only issue the refund after deducting the price of the shipping costs or any additional free gifts provided.

There are special cases and circumstances in which we do not accept the goods for exchange. These include stitched and altered products.