We use high-resolution images to show true colors and detailing. However, slight color variations may occur due to lighting, device screens, or camera settings. As our sarees are handcrafted, minor irregularities are natural and reflect their authenticity—not flaws. Every piece you receive is unique and woven with care.

Yes, changes or cancellations are possible within 24 hours of placing the order. Contact us quickly with your order ID to update details or cancel. Once shipped, orders can’t be altered. Please contact our support team with your order details to request changes.

No, all sarees come with unstitched blouse fabric unless mentioned otherwise. You can tailor the blouse as per your preference. Please note, we do not accept returns if the blouse piece is cut or stitched.

If you encounter a problem while checking out or making payment, try refreshing the page or switching your browser. For unresolved issues, reach out to us with screenshots. contact our customer support team for assistance.

We accept all major debit/credit cards, UPI, net banking, and digital wallets like Google Pay and PhonePe. All payments are processed through secure gateways to ensure safe and encrypted transactions.

Yes, COD is available across most locations in India with a small additional fee. You can check availability at checkout by entering your pin code.

Absolutely. We use trusted and encrypted payment gateways. Your card or UPI details are never stored on our servers. All transactions are completely safe and protected.

Yes, express shipping is available for select pin codes. If you need urgent delivery, contact our team before placing your order to check availability and estimated delivery time.

No, we offer free shipping across India on all prepaid orders. There may be a small charge for Cash on Delivery (COD) services.

Yes, if your order hasn’t been shipped yet, you can update your shipping address within 24 hours. Just contact our support team with your order details as soon as possible.

Returns/exchanges must be initiated within 24 hours of delivery. Products must be unused, unwashed, and with original tags. Cut or stitched blouse pieces are not eligible. We offer free reverse pickup where serviceable.

If your order arrives damaged, defective, incorrect, or incomplete, please reach out to us within 24 hours of delivery. Share clear photos or a short video of the issue along with your order details by emailing us at info.premvastra@gmail.com. You can also initiate an exchange request via email or through the quick links on our website. Once verified, we will schedule a return pickup and dispatch your replacement promptly after the item is collected.

Once the pickup is scheduled, our logistics partner will collect the product from your doorstep within 2–4 business days. Please ensure the item is unused and all original tags are intact. At the time of collection, the pickup agent will inspect the product and securely pack it along with the return label.

No, reverse pickup is free for most pin codes. If not serviceable in your area, you may courier the product to us, and we will reimburse up to ₹100.

Returns are not accepted if:

• The request is made after 24 hours of delivery.
• The item is used, damaged, or without tags.
• The blouse piece has been cut or stitched.

If delivery fails, the courier will attempt again. After multiple failed attempts, the product will be returned to us. Contact us to arrange re-delivery or update your delivery details.